Module 2 – Getting to Know the Client and the Role

What Will You Find Here Module 2 – Getting to Know the Client and the Role

Objectives

At the end of this module, you will be able to recognize ways on how you can connect and perform well with your remote clients by:

  • Acquiring general guidelines on how to learn more about your remote client’s business
  • Clarifying job roles, responsibilities and expectations with your remote client
  • Demonstrating awareness about your remote client’s personality and working patterns

In this module, we will explore the following topics to help you get to know your remote clients and understand how to work well with them:

  1. Why Did Your Client Hire You?
  2. What You Should Know About Your Clients Business and Why?
  3. Understanding Your Client’s Persona and Working Patterns
  4. Agreeing to a Way of Thinking
  5. Essential and Recommended Tools to Get You Started