If you are reading this, your Remote Staff application was probably successful and you are likely to get started with a new client. Congratulations!
So, first things first. The following sub-modules will be discussing a handful of the company’s basic operating principles and guidelines, before we get to that, let us establish WHY you need to abide by these.
First of all, trust is the currency of remote work. Since our clients cannot physically present, they have to rely on technology to keep tabs on their contractors. Thus, the Remote Staff Screen Capture (RSSC) software and timesheets are our way of building trust between our contractors and clients, and to provide protection for both sides as well.
On the client’s side, the software allows them to monitor their subcontractor’s progress. The screenshots and reports are meant to illustrate how the subcontractor is putting the hours to good, proper use. On the other hand, the software protects you by keeping track of your billable hours. The timesheet also allows you to make notes about any overtime or offset hours rendered, with your client’s permission, of course. This ensures that you get the proper compensation.
Secondly, given that there is very little opportunity for face-to-face interactions in remote work, we have come up with systems and procedures for certain issues that might come up later on. These include filing leaves and settling disputes, among other things.