If you will recall, the introduction mentioned that Remote Staff’s technology also protects subcontractors by keeping track of their billable hours. In this sub-module, you will see exactly how.
By now, you will have settled on an hourly rate with your client. Your total pay can then be computed like so:
Your hourly rate * number of hours worked (this can include your hours worked overtime, so long as you get your client’s approval for them) + applicable commissions + applicable reimbursements = total pay
The number of hours in this equation is based on the reports generated by the RSSC tracker, which you can check on your timesheet.
To view your invoice for each pay run, click on “Invoicing” on the left toolbar. The button will then expand, and you can then click on the “Invoice” button.
A new tab will open, showing your invoices so far. To see the breakdown of each one (i.e., the number of total hours for each period), simply click on the corresponding invoice ID in the leftmost column. Hit “Close” once you are done viewing that invoice.
You can also download a copy of each invoice for your records. Just click on the “Download” button on the rightmost column.
The RSSC tracker feeds directly into your timesheet, which you can access by clicking on the Productivity Reports tab/dropdown menu on the Subcontractors Home page and then clicking on the “Timesheet Report” button.
The timesheet has a dozen columns in total, but let us focus on the most important ones:
Now, what if you had some excess minutes or hours rendered for your client? This, of course, is defined as overtime work. In order for account managers to include this in your compensation calculation, you need to get approval from your client first. You can do that by asking for their permission on Skype or email, and then taking a screenshot of their approval.
Once you have that, hit the pencil icon (“Add Notes”), select the “overtime” category, add your comment (e.g., “Did overtime to finish client’s special task,” etc.), input your total work hours (see the entry in the fifth column), and attach the screenshot of your client’s approval. Hit “Save” once.
To check if your note was saved, click on the eye button (“View Notes”) beside the pencil button. This will open a small window allowing you to view the notes for that date.
You may also note other things in this section of your timesheet, specifically offset or offline work and even RSSC or Internet issues that may have resulted in your working hours not being counted. Simply click on the “category” dropdown menu on the “Adding Total Login Hours and Notes” window, and select the right category.
Once you manage to keep working for a client for a certain period of time, usually a year, they may grant you a number of paid leave credits, which you can avail of whenever necessary. Otherwise, you can still take unpaid leaves, though most clients would prefer that you file them beforehand whenever possible.
The leave management page is a summary of all leave requests lodged by all subcontractors on the portal. To access it, hit the “leave request” button on the left menu bar.
To file a leave request, click on the “add leave request” button on the top right hand corner. Click on the dropdown menu for the available leave types and select the appropriate one, be it a vacation leave, personal leave, sick leave, or their paid counterparts. (Just make sure you’ve got enough paid leave credits in the latter’s case.) Indicate the dates for your proposed leave and select the correct duration on the following dropdown menu (i.e., whole day or half day). Lastly, write down the reason for your leave on the said dates, whether it is for a doctor’s appointment, for attending a family function, and so on.
Once you are done, hit “submit.” The leave request will automatically end up under the pending list on the left hand side until your account manager or client approves or denies it. After that, the leave request will be listed under the appropriate list on the left hand side.
Ideally, you should file a leave request at least 48 hours before the actual date to give your client time to approve the request.